Speed Time-to-Value and Achieve Your Business Goals Faster
Power Factors supports your success every step of the way. Our expert implementation team gets you up and running quickly, accelerating time-to-value and de-risking your transition to our solutions. Then, our dedicated customer success team helps ensure that you achieve your business goals through tailored product training, focused troubleshooting, and advocating for your needs.
Implementation & Customer Success for
Developers
EPCs
Owners
Operators
Asset Managers
"Fit-in-Place" Approach
We use a "fit-in-place" rather than a "rip-and-replace" approach throughout implementation. We also audit and rectify preexisting field issues through documentation review.
Data Audit & SAT Testing
We work with you to create asset hierarchy and metadata frameworks to support analytics and governance, and we conduct system acceptance tests (SAT) to ensure data quality that withstands the rigors of financial and compliance reporting.
Customized Training
Our customer success team enables team-wide adoption through focused guidance and tailored training. We also offer an online learning platform to provide your teams with on-demand, interactive training.
Tailored Success Plans
We're dedicated to your success, partnering with you to achieve your business goals and helping you derive value from our solutions even as industry, technology, and business conditions evolve.
24/7/365 Helpdesk
Our global helpdesk team knows your business is mission-critical. Our enterprise-level support and response times ensure you get the help you need when you need it.
“The dedicated Power Factors project manager was always very clear about their engineering timelines so that we could align our own efforts on back end systems. It was great opportunity to audit and true-up any differences between electrical drawings and what was really on the ground.”